Refund and Returns Policy

Our refund and returns policy lasts 2 days. If 2 days have passed since your purchase receiving date, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items
Only regular priced items may be refunded. Sale items cannot be refunded.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer (incase of branded items).

Refunds

Once your return is received and inspected, we will send you an email/contact to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Eligible Reasons for Return or Exchange

Returns or exchanges are accepted under the following circumstances:

The product was damaged during delivery

The wrong item was delivered

The product received is defective or not functioning properly

In most cases, Advikstores.com provides product exchange rather than refunds.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at mail2advikcollection@gmail.com or send your item to: Nacche Galli, Newroad, Kathmandu, Nepal or Whatsapp to our official shown number on the websites.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should send your product to Nacche Galli, Newroad, Kathmandu, Nepal.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact for Return Requests

To request a return or exchange, please contact us at:

Advikstores.com
kathmandu, Nepal
Email: mail2advikcollection@gmail.com

Our support team will review the request and provide instructions for the next steps.